Frequently Asked Questions
We aim to answer the most frequent of questions on this page however should you have a question related to claiming back PPI that does not appear on here or you would like more assistance with your claim please contact one of our claims advisors.
PPI stands for payment protection insurance, an optional financial product offered to customers who have taken out some form of loan, such as a mortgage, personal loan or credit card. It is used to cover repayments if the customer cannot make the repayments themselves.
Take a look at your paperwork for a reference to PPI. The product may also be called loan protection cover, redundancy cover, mortgage payment protection insurance (MPPI), accident sickness unemployment (ASU).
Yes. Many people make multiple claims as they have had several financial products that included PPI cover.
The average amount of compensation recovered for a PPI policy varies case to case. However, the average amount our successful clients receive is over £2,600**
We work on a NO WIN – NO FEE basis* – we only charge a fee on the success of winning your case i.e. only when we have succeeded in putting some money in your pocket. For any financial gain you receive we charge 24% inc VAT (20% ex VAT).
This all depends on the complexity of your Claim. In some cases the turnaround is very fast and you could have a cheque in as little as 4-6 weeks, however more complex claims can take several months. If your claim is submitted to the Financial Ombudsman Service (FOS), it can take several years to obtain any potential redress.
You will need to complete the online application form. We will then pursue your Claim on your behalf. The more information you can provide us with the faster your claim is processed.
Yes, even if you’ve since cancelled the policy or paid back the loan.
That’s fine, don’t worry. It may take a little longer and we can help you find this information. Our fully trained staff can do the investigative work for you and no charge if you do not have a valid claim.