Frequently Asked Questions

We aim to answer the most frequent of questions on this page however should you have a question related to claiming back PPI that does not appear on here or you would like more assistance with your claim please contact one of our claims advisors.

PPI Claim Form

Fill in your details below to start claiming your PPI now.

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What is PPI?

PPI stands for payment protection insurance, an optional financial product offered to customers who have taken out some form of loan, such as a mortgage, personal loan or credit card. It is used to cover repayments if the customer cannot make the repayments themselves.

How can I tell if I've been paying for PPI?

Take a look at your paperwork for a reference to PPI. The product may also be called loan protection cover, redundancy cover, mortgage payment protection insurance (MPPI), accident sickness unemployment (ASU).

Can I make more than one claim?

Yes. Many people make multiple claims as they have had several financial products that included PPI cover.

What is the average compensation amount?

The average amount of compensation recovered for a PPI policy  varies case to case. However, the average amount our successful clients receive is over £2,600**

How much will it cost me?

We work on a NO WIN – NO FEE basis* – we only charge a fee on the success of winning your case i.e. only when we have succeeded in putting some money in your pocket. For any financial gain you receive we charge 24% inc VAT (20% ex VAT).

When will I get my money?

This all depends on the complexity of your Claim. In some cases the turnaround is very fast and you could have a cheque in as little as 4-6 weeks, however more complex claims can take several months. If your claim is submitted to the Financial Ombudsman Service (FOS), it can take several years to obtain any potential redress.

What do I have to do?

You will need to complete the online application form. We will then pursue your Claim on your behalf. The more information you can provide us with the faster your claim is processed.

My loan has been paid off, can I still claim?

Yes, even if you’ve since cancelled the policy or paid back the loan.

What if I cannot find my Agreement number and / or documents?

That’s fine, don’t worry. It may take a little longer and we can help you find this information. Our fully trained staff can do the investigative work for you and no charge if you do not have a valid claim.

We’re Here to Help

Each of our Claims Inclusive advisers are highly trained and will handle your claim promptly, efficiently and professionally at all times. We fully understand the PPI claims process and are here to answer any questions you may have at any stage.

Starting your mis-sold PPI claim is easy. You can either fill in our online application form, request a call back or call one of our advisers 0333 444 0774.

Please note 03 numbers are free within inclusive minute packages on mobile otherwise standard rates apply


Did You Know?
Our average successful clients receive £2,685.47**