Privacy Policy

Why we hold a Privacy Policy

We have designed this policy so that as a customer of ours, you can see what we do with the information we hold about you. We hope that you can have confidence in the fact that all reasonable care and prevention, is maintained by Claims Inclusive to ensure that your data is kept safe and secure. We fully comply with the Data Protection Regulations.

Your information

When you complete one of our Claims Packs, there is specific information that we require to enable us to look at your claim.

When you write, email or contact us, we may ask you certain questions, regarding the information we hold on you, to enable us to look into your account. We would normally record on your account all contact we have had with you. This is not only for regulatory requirements but to help us provide a better service for you.

You agree that if the need arises, we may update the information we hold on you. This would be for the following purposes:

  • To manage your account effectively.
  • Debt collection purposes.
  • Fraud prevention/detection.
  • To check your identity and ensure the records we have about you are correct.

We may, from time to time, share your information with third parties for marketing purposes. We will only share your information with third parties for marketing purposes if, and when, we have asked you if you are happy for this to happen and you have agreed. The third parties we may share your information with are listed below:

italk Affiliate Telecommunications Ltd: Company registered in England and Wales Company – Registration No: 06112248 and having it’s registered address at 44 Springfield Road, Horsham, East Sussex, RH12 2PD

Cookies we use

This website uses cookies. A cookie is a small file that is placed on your device, which enables a server to identify that device and allows us to offer the best services possible. Cookies are commonly used on the Internet and do not harm your computer system.


We may monitor or record our telephone calls, emails and any other correspondence. We may use this information for training and quality purposes, or for legislation purposes.

Security and your details

Where we process, maintain and store your sensitive personal information, we ensure that there are adequate security measures in place to protect your data.

Any information that you put out over our internet service, is not something we can be held responsible for.

We may provide some of your information to our partners, or third parties in which we conduct our business, with your authority.

Information you provide to us

Any false or inaccurate information supplied, or if we have reasonable knowledge to suspect this, we may record this with the relevant authorities. If your details change, you must inform us of any changes as soon as possible, so that we can update your records accordingly. All changes must be in writing to;

Claims Inclusive, 7 The Gemini Centre, 136/140 Old Shoreham Road, Hove, East Sussex, BN3 7BD.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. Updates will be available via our website.